• Emirates NBD/ Multiply Loyalty LLC may add, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, with notice to Emirates NBD. Any changes to these Terms and Conditions of Use or any terms posted on this site apply as soon as they are posted. By continuing to use this site after any changes are posted, you are indicating your acceptance of those changes.
• Emirates NBD/ Multiply Loyalty LLC may add, change, discontinue, remove or suspend any other content posted on this site, including features and specifications of products or services described or depicted on the site, temporarily or permanently, at any time, without notice and without liability.
• Emirates NBD / Multiply Loyalty LLC reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Company's systems as well as its clients and users interests are and remain, well-protected. Towards this end, Multiply Loyalty LLC may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

Travelling to certain destinations may involve risk, wherein the cost and consequences are at your own risk and Emirates NBD / Multiply Loyalty LLC is not liable to damages, losses or delays that may result from improper documents for entry, exit, duration of the stay, or from travel to such destinations.

Cancellation and Modification charges:

• For all flight modifications and ticket cancellations, the modification and cancellation charges are applied per sector per passenger. Please note that these charges are subject to change by the Airline and its service provider, at its sole discretion.
• If you are contacting the airlines directly with regards to the modification you are liable to pay the additional price difference directly to the airlines and Emirates NBD / Multiply Loyalty LLC is not liable for modification changes done to your order or online updates of the order in your account.
• If you are contacting the airlines directly for Cancellation you are still liable to call the Emirates NBD customer support to process your refund. Please inform the customer support team within 24 hours from the time of cancellation.

Cancellation and Modification Policy:

• Every hotel has a different cancellation and modification policy and the user shall be charged according to the Hotel/Room cancellation or modification policy. Please note that these charges are subject to change by the hotel and its service provider, at its sole discretion and without notice to Company. The charges may be verified with the hotel and their service provider by the User.
• For any hotel/ room modification, you must contact the designated customer support team and/ or the hotel directly. And the request will be entertained as per the booking terms and any modification charge has to be borne by the customer.
• Only those cancellation requests which are made on the phone to designated customer support team shall be entertained. Please note that if you are contacting the Hotel directly for cancellation you are still liable to inform the Emirates NBD call center support team to process the refund.
• Emirates NBD/ Multiply Loyalty LLC shall not be liable to entertain any cancellation requests made directly to the hotel without intimating Emirates NBD and also through any other medium including, but not limited to, SMS or e-mail.

• Please review your booking details carefully before booking the tickets. Emirates NBD / Multiply Loyalty LLC does not permit exchanges or refunds after a ticket has been booked or for lost, stolen, damaged or destroyed tickets. This email confirmation of your movie booking has to be printed and shown at the ticket counter to get a physical ticket. The Order notification sent by Multiply Loyalty LLC is merely a notification of your order status and you will need to produce the voucher copy sent by partner to get entry/benefits of the purchased event.
• If you do not receive a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your booking history or by contacting customer support representative.

Please check the censor warning/ age/ratings/entry restrictions that maybe applicable from time to time.

• General terms & conditions of partners are applicable currently. But the same may be changed as per bank’s discretion. Please check for the updated T&C regularly.
• All cancellations are subject to partner Terms and Conditions. Cancellations are also subject to fulfillment and delivery charges will be applicable. For concerns about product delay, damage, replacement, lost or any post-delivery queries, please contact the partner directly. Please note the product colour may vary slightly from what is visually shown on the platform.

• Payment cancellation requests

  For any payment cancellation requests customer to contact the service provider to cancel the processed payment.

• Stop Payment Requests

  Customer will not be able to stop a payment after confirming the same as the amount will be debited, and a confirmation will be sent to the service provider to update their records. The customer might contact the service provider for cancellation however neither EmiratesNBD nor SkyShopper will not be able to process the cancellation/ stop payment request.

• Service Fees and Additional Charges

  Once the customer inquiries on the payment, we will show the amount we received from the service provider without any addition. For Dubai Police and RTA parking fines they added (AED 10 knowledge fees, and AED 10 innovation fees) on the principle amount.

• Payments Limitations

  Utility Service	Min	Max
  ETISALAT
  Alshamil/ Broadband	AED 10	AED 10,000
  Evision	AED 10	AED 10,000
  GSM	AED 10	AED 10,000
  Internet Dial up	AED 10	AED 10,000
  Telephone/ elife	AED 10	AED 10,000
  WASEL Recharge	AED 30	AED 10,000
  DU
  Du Land line/ Home Package	AED 20	AED 10,000
  Pay As You Go	AED 20	AED 10,000
  Monthly Plan	AED 20	AED 10,000
  DEWA	AED 1	AED 10,000
  DUBAI POLICE	AED 1	AED 10,000
  RTA FINES	AED 1	AED 15,000
  SALIK	AED 50	AED 50,000

• Any communication or materials sent by you to the site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like will be treated by Emirates NBD/ Multiply Loyalty LLC as non-confidential.
• Any material submitted to this site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Emirates NBD/ Multiply Loyalty LLC anywhere in the world, in any medium.
• Emirates NBD reserves the right to deny any user access to this Site if found suspicious or any portion hereof without notice. Emirates NBD/ Multiply Loyalty LLC is merely providing the intermediary service to its users and therefore not be held responsible for the acts, errors, omissions, representations, warranties, breaches or negligence of any content with regards to the flights, hotels, cars, shopping, entertainment and other categories that can result in damages of any kind, expenses, personal injuries etc. resulting there from.
• Emirates NBD/ Multiply Loyalty LLC and their respective partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control and have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.