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  • General Terms of Use & Service

    • The website Emirates NBD SkyShopper is powered and maintained by Multiply Loyalty LLC on behalf of Emirates NBD, a company incorporated and existing in accordance with the laws of UAE. The following terms and conditions apply to all visitors or users of this Web site. Please read these Site Terms and Conditions carefully before using this website. By accessing or using this website you explicitly agree to comply with and be bound by these Site Terms and Conditions. When you access any of the sub-Site (whether belonging to an ‘associate’ of Company or otherwise) through this Site, then the sub-Site may have its own terms and conditions, which are specific to such sub-Site.
    • These Terms and Conditions of use and any additional terms posted on this site together constitute the entire agreement between Company and you with respect to your use of this site.
  • Website and its Contents

    • This site is only for your personal use. All materials provided on this web site, including but not limited to all text, logos, designs, service marks, trademarks, graphics, images, sounds, information, software, documents, downloads of any kind, products and services and the selection, arrangement and display thereof, are the copyrighted works of Multiply Loyalty LLC and/ or its partner/Emirates NBD. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site for any business, commercial or public purpose. Any unauthorized use of the content may violate copyright laws, trademark laws, the laws of privacy and publicity and civil and criminal statutes.
  • General Provisions

    • Emirates NBD/ Multiply Loyalty LLC may add, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, with notice to Emirates NBD. Any changes to these Terms and Conditions of Use or any terms posted on this site apply as soon as they are posted. By continuing to use this site after any changes are posted, you are indicating your acceptance of those changes.
    • Emirates NBD/ Multiply Loyalty LLC may add, change, discontinue, remove or suspend any other content posted on this site, including features and specifications of products or services described or depicted on the site, temporarily or permanently, at any time, without notice and without liability.
    • Emirates NBD / Multiply Loyalty LLC reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Company's systems as well as its clients and users interests are and remain, well-protected. Towards this end, Multiply Loyalty LLC may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
  • Travel Risks

  • Travelling to certain destinations may involve risk, wherein the cost and consequences are at your own risk and Emirates NBD / Multiply Loyalty LLC is not liable to damages, losses or delays that may result from improper documents for entry, exit, duration of the stay, or from travel to such destinations.

  • Flight Booking terms

  • Cancellation and Modification charges:

    • For all flight modifications and ticket cancellations, the modification and cancellation charges are applied per sector per passenger. Please note that these charges are subject to change by the Airline and its service provider, at its sole discretion.
    • If you are contacting the airlines directly with regards to the modification you are liable to pay the additional price difference directly to the airlines and Emirates NBD / Multiply Loyalty LLC is not liable for modification changes done to your order or online updates of the order in your account.
    • If you are contacting the airlines directly for Cancellation you are still liable to call the Emirates NBD customer support to process your refund. Please inform the customer support team within 24 hours from the time of cancellation.
  • Hotel Booking terms

  • Cancellation and Modification Policy:

    • Every hotel has a different cancellation and modification policy and the user shall be charged according to the Hotel/Room cancellation or modification policy. Please note that these charges are subject to change by the hotel and its service provider, at its sole discretion and without notice to Company. The charges may be verified with the hotel and their service provider by the User.
    • For any hotel/ room modification, you must contact the designated customer support team and/ or the hotel directly. And the request will be entertained as per the booking terms and any modification charge has to be borne by the customer.
    • Only those cancellation requests which are made on the phone to designated customer support team shall be entertained. Please note that if you are contacting the Hotel directly for cancellation you are still liable to inform the Emirates NBD call center support team to process the refund.
    • Emirates NBD/ Multiply Loyalty LLC shall not be liable to entertain any cancellation requests made directly to the hotel without intimating Emirates NBD and also through any other medium including, but not limited to, SMS or e-mail.
  • Entertainment

    • Please review your booking details carefully before booking the tickets. Emirates NBD / Multiply Loyalty LLC does not permit exchanges or refunds after a ticket has been booked or for lost, stolen, damaged or destroyed tickets. This email confirmation of your movie booking has to be printed and shown at the ticket counter to get a physical ticket. The Order notification sent by Multiply Loyalty LLC is merely a notification of your order status and you will need to produce the voucher copy sent by partner to get entry/benefits of the purchased event.
    • If you do not receive a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your booking history or by contacting customer support representative.

    Please check the censor warning/ age/ratings/entry restrictions that maybe applicable from time to time.

  • Shopping

    • General terms & conditions of partners are applicable currently. But the same may be changed as per bank’s discretion. Please check for the updated T&C regularly.
    • All cancellations are subject to partner Terms and Conditions. Cancellations are also subject to fulfillment and delivery charges will be applicable. For concerns about product delay, damage, replacement, lost or any post-delivery queries, please contact the partner directly. Please note the product colour may vary slightly from what is visually shown on the platform.
  • Utility and Bill Pay

    • Payment cancellation requests

      For any payment cancellation requests customer to contact the service provider to cancel the processed payment.
    • Stop Payment Requests

      Customer will not be able to stop a payment after confirming the same as the amount will be debited, and a confirmation will be sent to the service provider to update their records. The customer might contact the service provider for cancellation however neither EmiratesNBD nor SkyShopper will not be able to process the cancellation/ stop payment request.
    • Service Fees and Additional Charges

      Once the customer inquiries on the payment, we will show the amount we received from the service provider without any addition. For Dubai Police and RTA parking fines they added (AED 10 knowledge fees, and AED 10 innovation fees) on the principle amount.
    • Payments Limitations

      Utility Service Min Max

      ETISALAT

      Alshamil/ Broadband AED 10 AED 10,000
      Evision AED 10 AED 10,000
      GSM AED 10 AED 10,000
      Internet Dial up AED 10 AED 10,000
      Telephone/ elife AED 10 AED 10,000
      WASEL Recharge AED 30 AED 10,000

      DU

      Du Land line/ Home Package AED 20 AED 10,000
      Pay As You Go AED 20 AED 10,000
      Monthly Plan AED 20 AED 10,000

      DEWA

      AED 1 AED 10,000

      DUBAI POLICE

      AED 1 AED 10,000

      RTA FINES

      AED 1 AED 15,000

      SALIK

      AED 50 AED 50,000
  • Other Rights

    • Any communication or materials sent by you to the site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like will be treated by Emirates NBD/ Multiply Loyalty LLC as non-confidential.
    • Any material submitted to this site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Emirates NBD/ Multiply Loyalty LLC anywhere in the world, in any medium.
    • Emirates NBD reserves the right to deny any user access to this Site if found suspicious or any portion hereof without notice. Emirates NBD/ Multiply Loyalty LLC is merely providing the intermediary service to its users and therefore not be held responsible for the acts, errors, omissions, representations, warranties, breaches or negligence of any content with regards to the flights, hotels, cars, shopping, entertainment and other categories that can result in damages of any kind, expenses, personal injuries etc. resulting there from.
    • Emirates NBD/ Multiply Loyalty LLC and their respective partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control and have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.